Refund policy

Effective date: April 15, 2026

We want every Cab Crate to land well. Here's how we handle refunds, replacements, and returns.

First-crate satisfaction guarantee

If you don't like your first Cab Crate, email hello@cabcrate.com within 14 days of delivery for a full refund. No questions, no need to ship the box back. This guarantee applies once per customer.

Damaged or missing items

If your crate arrives damaged or with missing items, email hello@cabcrate.com within 14 days of delivery. Include your order number, a brief description, and a photo if possible. We will send a replacement, replace the full crate, or refund affected items.

Lost packages

If your crate is marked delivered but didn't arrive, check our Shipping Policy first. After confirming the package is missing, we'll send a replacement at no cost.

Subscription cancellations

You can cancel your subscription any time before the next ship date through your account dashboard. Cancellations take effect at the end of the current billing cycle. We do not refund the current month's box once it has shipped.

Skipped boxes

You can skip the upcoming box up to 5 days before the scheduled ship date. You won't be charged for skipped months.

Returns

Because every Cab Crate ships food, opened crates are not returnable for resale or refund (other than the satisfaction guarantee above and damaged/missing-item replacements). If you receive a duplicate shipment due to our error, email us — we'll arrange a return label and refund.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days. We'll email you when the refund is processed.

Gift orders

The buyer of a gift order is the customer of record for any refund or replacement.

Questions?

Email hello@cabcrate.com. We respond Monday through Friday, usually within one business day.